Privacy Policy

1. About ROCKETSINGH

ROCKETSINGH is an on-demand hyperlocal service platform that connects customers with skilled professionals for household, commercial, and specialized services.

We use technology, automation, and AI-based systems to improve service discovery, lead allocation, and user experience.

2. Information We Collect

We collect the following types of information:

2.1 Personal Information

• Full name
• Phone number
• Email address
• Address and location details
• Profile photo (if provided)
• Identity verification documents (for service professionals)

2.2 Service Information

• Service requests and booking details
• Service categories selected
• Payment and transaction details
• Reviews and ratings

2.3 Technical Information

• Device information (model, OS, browser type)
• IP address
• Location data (GPS or approximate location)
• Cookies and usage data
• App interaction logs

2.4 Professional Information (Service Providers)

• Skills and experience
• Work history
• Certifications and licenses
• Availability and service areas

3. How We Use Your Information

We use collected data for the following purposes:

• To create and manage user accounts
• To match customers with service professionals
• To process service requests and bookings
• To enable payments and invoicing
• To improve platform performance and user experience
• To provide customer support
• To verify identity and prevent fraud
• To send notifications and updates
• To improve AI-based recommendations and lead distribution systems
• To comply with legal obligations

4. AI, Automation & Smart Matching

ROCKETSINGH uses Artificial Intelligence (AI) and automation systems to:

• Match customers with nearby professionals
• Rank and distribute service leads
• Improve search results
• Optimize pricing suggestions
• Detect fraud or suspicious activity

These systems may process user data automatically; however, final outcomes may still involve system limitations or inaccuracies.

5. Sharing of Information

We do not sell your personal data.

We may share information in the following cases:

5.1 With Service Professionals

Name, contact, and location (as required for service fulfillment)

5.2 With Customers

Professional name, skills, ratings, and service-related details

5.3 With Third-Party Service Providers

• Payment gateways
• Cloud storage providers
• Analytics and monitoring tools
• Communication and messaging services

5.4 Legal Requirements

We may disclose data if required by law, regulation, or government authority.

6. Data Storage and Security

We implement appropriate technical and organizational measures to protect your data, including:

• Secure servers and encryption
• Access control mechanisms
• Secure API communication
• Regular system monitoring

However, no digital system is 100% secure, and we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

ROCKETSINGH uses cookies and similar technologies to:

• Improve user experience
• Remember preferences
• Track platform usage
• Analyze performance and traffic

Users may disable cookies through browser settings, but some features may not function properly.

8. Location Data

We collect location data to:

• Match users with nearby service professionals
• Improve service availability
• Optimize lead distribution

Users can disable location access, but certain features may become unavailable.

9. Data Retention

We retain user data for as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

After this period, data may be securely deleted or anonymized.

10. User Rights

Depending on applicable laws, users may have the right to:

• Access their personal data
• Correct inaccurate information
• Request deletion of data
• Withdraw consent
• Restrict processing
• Request data portability

Requests can be submitted via our support channels.

11. Third-Party Links

The Platform may contain links to third-party websites or services.

We are not responsible for:

• Privacy practices of third-party websites
• Content or policies of external services

Users are encouraged to review third-party privacy policies separately.

12. Children's Privacy

ROCKETSINGH does not knowingly collect data from individuals under the age of 18.

If we become aware of such data collection, we will take steps to delete the information immediately.

13. Service Provider Data

Service professionals registered on the Platform acknowledge that:

• Certain data will be publicly visible to customers
• Ratings and reviews may be displayed publicly
• Work-related performance data may be used for platform optimization

14. Data Transfers

Your information may be stored or processed in servers located outside your region.

By using ROCKETSINGH, you consent to such data transfers where applicable.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated “Last Updated” date.

Continued use of the Platform after changes indicates acceptance of the revised policy.

16. Contact Us

If you have questions or concerns about this Privacy Policy, you may contact us at:

ROCKETSINGH Support

Email: support@rocketsingh.app

Website: www.rocketsingh.app

Address: Anna Salai, T. Nagar, Chennai, India